Emperial Three (3) Year Extended Warranty
The Emperial 3-Year Extended Warranty is an optional extra, provided by Ultimate Retail Group Ltd ("Ultimate Retail Group"), that extends the Emperial One (1) Year Limited Warranty on your product from one year to three years. Cover lasts for three (3) years from the date of purchase: the standard one-year warranty plus a further two years.
The Extended Warranty is in addition to, and does not affect, your statutory rights under applicable consumer law.
Who Can Buy It
- The Extended Warranty is available on selected Emperial products. Where it is available, you will see it on the product page.
- It must be bought at the same time as the product, in the same order on emperial.co.uk. It cannot be added after the order has been placed.
- It covers the single product it was bought for (shown on your order as "Covers"). If you buy more than one of the same product, you need one Extended Warranty per product you want covered.
- It applies to the original product and the original owner, for products used in the United Kingdom (England, Wales, Northern Ireland and Scotland). It is non-transferable.
- It is not available for products bought from Amazon, eBay or other retailers.
What Is Covered
For three (3) years from the date of purchase, Ultimate Retail Group warrants that the product will be free from defects in materials and workmanship, provided it is used under normal household conditions and maintained according to the Owner's Guide. The Extended Warranty covers the same things, and has the same exclusions, as the One (1) Year Limited Warranty. Only the length of cover changes.
If a defect is found, we will, at our sole discretion, repair or replace the product, or parts of the product, free of charge. We may replace the product with one of equal or greater value.
What Is Not Covered
The Extended Warranty does not cover anything excluded by the One (1) Year Limited Warranty, including:
- Normal Wear and Tear: wearable or consumable parts such as blending vessels, lids, cups, blades, filters, bags and blender bases, which require regular maintenance or replacement.
- Misuse or Abuse: damage resulting from misuse, negligent handling, failure to carry out required cleaning or maintenance, or damage in transit.
- Unauthorised Repairs: defects resulting from repairs, tampering or servicing by anyone not authorised by Ultimate Retail Group.
- Accidental Damage: damage caused by drops, spills, impact or similar events.
- Consequential and Incidental Damages: loss or damage arising from the use of the product, including personal injury, loss of content, loss of use or business losses (this does not limit anything that cannot lawfully be limited).
- Use Outside the United Kingdom and Second-Hand Purchases.
Cancelling and Refunds
- You can cancel the Extended Warranty within 14 days of placing your order for a full refund, as long as no claim has been made.
- If you return the product within the returns period of our Returns & Refunds policy, the Extended Warranty is refunded with it, as long as no claim has been made.
- After that, the Extended Warranty is non-refundable.
How to Make a Claim
If your product is not working properly under normal household conditions during the warranty period, please email our Customer Care team at support@emperial.co.uk. Please include your order number and a description of the problem. Your order confirmation is your proof of purchase and shows the Extended Warranty. Our Customer Care team will ask a few questions to work out whether the product is defective and will guide you through the next steps.
Customer Care Hours: Monday to Friday, 9:00 AM – 5:00 PM.
Claim Process and Remedies
When we receive your product, we will assess whether the claim is valid under these terms. If it is accepted, we may:
- Repair or replace the defective product or part, free of charge.
- If the product or part is no longer available, provide a product with equivalent functionality or a suitable alternative.
- If no suitable replacement is available, issue a refund of up to the original purchase price of the product, minus a deduction for the period it has been in use.
If we replace your product, the replacement is covered until six (6) months from the date you receive it, or until the end of the three (3) year period, whichever is later. Repairs and replacements do not restart the warranty period, which continues from the original date of purchase.
Shipping Costs: If the product is not found to be defective, you are responsible for the cost of transporting it to and from our warehouse.
Customer Responsibilities: You must give us the help we reasonably need to assess a claim or carry out a repair or replacement. Failure to do so may invalidate the claim.
Repair and Replacement Timeline: We aim to complete any repair or replacement within 60 days of receiving the returned product, subject to normal working hours.
Limitation of Liability
The remedies in this Extended Warranty are the remedies it provides. Ultimate Retail Group is not liable for indirect or consequential loss arising from product defects. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including for death or personal injury caused by our negligence, or your statutory rights.
Extended Warranty FAQ
What is the 3-Year Extended Warranty?
It is an optional extra that extends your Emperial One (1) Year Limited Warranty to three years from the date you buy the product. If a covered defect appears in that time, we will repair or replace the product.
How much does it cost?
The price depends on the product it covers. The exact price is shown on the product page before you add it to your basket, and the price you see at checkout is the price you pay.
How long does it last?
Three years from the date of purchase. That is the one year of standard cover you already get, plus two more years.
Can I add it after I have bought the product?
No. It has to be bought at the same time as the product, in the same order.
Which products can I add it to?
It is offered on selected Emperial products. If a product page shows the option to add the 3-Year Extended Warranty, it is available for that product.
What does it cover, and what doesn't it cover?
It covers defects in materials and workmanship under normal household use, exactly as the One (1) Year Limited Warranty does. It does not cover wear and tear, consumable parts, misuse, accidental damage, unauthorised repairs or use outside the UK. See "What Is Not Covered" above.
How do I make a claim?
Email our Customer Care team at support@emperial.co.uk with your order number and a description of the problem. We will guide you through the next steps.
What happens if my product is replaced?
The replacement is covered until six months after you receive it, or until the end of the three-year period, whichever is later. The three years are counted from the original purchase date and do not restart.
Can I get a refund on the Extended Warranty?
Yes, within 14 days of placing your order, as long as no claim has been made. It is also refunded if you return the product within our returns period and no claim has been made. After that it is non-refundable.
Can I transfer it, or buy it as a gift?
It cannot be transferred to a new owner. If you are buying a product as a gift, please register the warranty in the recipient's name so they can contact our Customer Care team directly.
Does it affect my legal rights?
No. The Extended Warranty is an optional extra on top of your statutory rights. If a product is faulty, not as described or not of satisfactory quality, you are protected by consumer law whether or not you buy the Extended Warranty, and our normal Returns & Refunds policy still applies.