Changed Your Mind?
If you change your mind, we offer a 14-day return window starting from the day you receive your order. Please note that we cannot accept returns on used or opened items, except in cases where the product is faulty.
We hope you are delighted with your purchase from Emperial. However, if for any reason you wish to return your item, we’ve made the process simple. You can return any item, provided the product(s) is returned complete, in perfect condition, unused, and in its original packaging.
Product Not Working as Expected?
If your product is not working as expected, please contact our Customer Care team through the Contact page. Our product experts will assist you in troubleshooting and, if necessary, arrange for a replacement of the same condition (either new or refurbished) at no extra charge.
Please note, we do not accept returns of used products unless they are faulty.
Please ensure that you check all items on receipt, as faulty or damaged items must be reported to us within 7 days of receiving your order, or within 30 days should the fault develop after receipt.
View our Returns Policy here.